FAQs

• How do I proceed to book the apartment that I would like ?

You can pre-book an apartment on Val d’Isere website. You have to fill up your details (name, address, email, mobile phone number, number of people over and under 13).
To confirm the booking you need to pay a deposit of 25 %.
The balance is due one month before your arrival.

• Are there extra fees ?

Fees : maximum 22€.

• How much is the deposit ?

25 % of the rental price.

• How can I pay the deposit ? 

By credit card (VISA, MASTERCARD), cheque, or bank transfer

•  When do I have to pay the balance ?

One month before your arrival.

• Is there a cancellation insurance ? 

We apply the cancellation policy from the agency in charge of the apartment you booked. Please don’t hesitate to contact us on +33 (0)4 79 06 74 32 or by e-mail ( apart@valdisere.com) if you want a copy of the cancellation policy for your apartment.

• How can I book a parking place ?

If there is no parking place with your booking, please contact the agency in charge of your apartment once your booking is confirmed. 
Otherwise you can do it through www.parkingvaldisere.com

• Does the skipass include insurance ? 

No, but you can add it at the liftpass counter.


• Is the skipass for Espace Killy or only Val d’Isere ?

Espace Killy (Val d’Isère + Tignes)

• When can we pick up the keys ? When do we have to give the keys back ? 

From 5PM when you arrive , at 10AM when you leave.

• Do we have to clean the apartment at the end ?

Final cleaning is included

• Do towels and linen are included ? 

It depends. Please have a look at the apartment description.

• Where can I find the adress of my booking?

Val d’Isère is a small village and street names are not commonly used.  You only need the name of the building or chalet and a resort map to locate your apartment.

• We are travelling with children, can we get a baby cot in the apartment/chalet?

Most of our agents provide baby cots. You will find prices of additional services on your booking information under the title “description of the agency”. We also have a company in the resort, val-baby.com who can provide childcare equipment.