COVID19 - special welcome provisions - Winter 2020




 
Book your ski vacation with peace of mind !

This winter, enjoy the pure mountain air, the sublime landscapes of Val d'Isère and our incomparable ski area.
The accommodation providers in Val d'Isère make every effort to welcome you in good conditions, respecting the health and safety measures.

- Reception conditions:

We will protect your safety by cleaning and disinfecting with even more attention than usual, before your arrival, the surfaces most frequently touched, inside the accommodation, as in the common.
We are committed to respecting the barrier measures upon your arrival and during your stay.
We will provide you with hygiene kits so that you can take care of yourself and ... of us during your stay!


- Relaxation of cancellation conditions for  Val d'Isère Central Reservation: COVID19 = 100% refund guaranteed

Very precise list of all the cases included for the total refund (minus any bank charges): (in blue the supporting documents that we will ask for)

- Closure of borders by the French government
- Closure of borders by the government of the client's country of origin or by a transit country (link to the official information page)
- The government of the country of origin prohibits non-essential travel (link to the official information page)
- Flight cancellations due to covid-19 (mail or email from the airline concerned)
- Closure of airports / stations in France or in the country of origin (link to the official information page)
- Mileage limitation for travel around your home
- Quarantine (or any other period of confinement) imposed by France or by the country of origin (link to the official information page)
 - Client tested positive for Covid19 within 14 days before arrival (medical certificate)
- In the event of a government decree requiring us to close the accommodation concerned
- Closure of the Ski Resort and / or ski lifts linked to Covid19


Important:

The customer must inform the hôtel/agency, upon confirmation of the reservation, the name and permanent address of all participants in order to activate these cancellation conditions.


Note:

- The postal address (or addresses) of residence of the customer (s) given at the time of the reservation will be used for the cancellation policy of the Covid.
- If you become ill during your stay, the usual cancellation policy applies.
- For Tour Operators, other conditions apply, please contact us.
- Customers still have the possibility to postpone the deposit and amounts for a next stay during winter 2021-2022.

This winter, head for the mountains!
Val d' Isère is waiting for you!
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